Medicube is pleased to offer international shipping to the following countries/regions.
Canada, United Kingdom, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand and United Arab Emirates
Our standard shipping method for domestic(USA) order is USPS.Our standard shipping method forinternational orders is DHL.
All shipments include USPS, DHL tracking numbers, and customers will automatically receive their tracking numbers via email once the postage has been created.
Standard shipping within the continental US is free on all orders $80 and over, excluding tax, and after discounts are applied.Standard shipping is a flat rate of $6.99 for all orders up to $79.99.
Medicube offers shipping options toVirgin Islands, Puerto Rico, Alaska, Guam, and Hawaii.The shipping cost will be calculated based on your address, product weights and dimensions of your order.
0lb-0.99lb - Standard Shipping $16.5
1lb-3.99lb - Standard Shipping $30
4lb-7.99lb - Standard Shipping $60
from 8lb - Standard Shipping $80
The shipping fee is applied differently depending on the country and weight, so please check the shipping fee when ordering.
As soon as the items arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL.
By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective items. Please be aware that import regulations vary from country to country.
Please note that customs duties, sales tax on imports and handling costs that were charged to the recipient by DHL by order of the customs office cannot be refunded by Medicube, even if these items are returned.
If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number and shipping address for faster processing. Unfortunately we cannot edit your address or modify your order once your order has been packed, so please ensure that you provide the correct shipping information during the checkout.
Kindly note that emailing us to change an address does not guarantee address change. Address change is not completed until you receive email confirmation from an agent that has handled your request.It is very important that you provide us with the correct shipping information.
We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.
International orders are processed and on business days (Monday-Friday, KST) and shipped out excluding federal holidays per countries/regions. Free Standard Shipping can take approximately from two weeks to a month to be deliverd.
Please feel free to email us at email@example.com
if you have a trouble in tracking the parcel even after 7 business days have passed.
It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery.
Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!
If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at firstname.lastname@example.org for assistance.
Please be sure to reference your order number with all communications with our customer service team for faster processing.
You should receive an automated email with a tracking number once your order has been shipped out from the warehouse.
If you did not receive the email, please email us at email@example.com with your order number, and we will check the status for you.
If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.
Kindly send us an email at firstname.lastname@example.org with your name and phone number, as well as the items that you purchased, so that we can search your order.
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.
Changed your mind? Made a mistake? That’s okay!
Please reach out to us at firstname.lastname@example.org with your order number, and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time.
Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.
For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 800.
If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.
1. Only products purchased on www.medicube.us may be processed for a refund or replacement.
2. We cannot process refunds or replacements for items purchased from another retailer.
3. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
4. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot issue a refund.
5. If the items arrive damaged or defective, please send us some photos of the condition via email at email@example.com for investigation and replacement.
6. We would like to inform you that the return of products belonging to international orders is possible, however, the customer is in charge of the return shipping fee and we cannot guarantee a refund if additional customs clearance issues occur during the return process.
For other inquiries please contact us at firstname.lastname@example.org.
If you refund, you will be refunded in USD. If the currency of customers' bank cards is not in USD, there will be an exchange in currency during the refund process, and there would be a difference in paid amount and refunded amount due to differences in exchange rate over time.
We do not reimburse for the differences in exchange rate.
1. To collect cubes, first, you need to create an account on www.medicube.us. Make sure you're logged in to your account.
2. Once you've collected enough cubes to spend, click on the red "Rewards" button at the bottom left of your screen.
3. Click on "Redeem", and you'll be issued a unique discount code for your next order.
4. Click on "Apply code", and go to your cart. On the checkout page, you will see the code applied to your order.
*Kindly note that only one discount code can be applied per order.